What you'll do every day :

• Handle inbound tickets, live chat, and phone calls in both English and French. You switch languages as naturally as you breathe
• Help customers with order status, production timelines, reprints, refunds, artwork issues, and account questions.
• Become a Printeez platform expert, you'll be the person customers trust to know the system inside-out.
• Onboard new customers via video call and guide them through the platform for the first time.

What you need :

• Fully bilingual : English AND French, written and spoken, professional level in both. This is non-negotiable.
• 1 2+ years in customer service : you know what a good CS interaction looks like because you've been doing this.
• Tech-savvy : you pick up new software fast and aren't intimidated by new tools
• Remote-work ready : you've worked remotely before and know how to stay disciplined, accountable, and communicative without anyone watching over your shoulder.
• Reliable internet + professional, quiet remote workspace
• Available Monday Friday, Full-time (possibility of overtime during black friday season)

 

Bonus points if you have: experience in e-commerce or print-on-demand, familiarity with Zendesk or RingCentral, or a track record of handling high ticket volumes with consistently high quality.

We sincerely thank every candidate who takes the time to apply. Due to the high volume of applications we receive, only candidates selected for an interview will be contacted. If you do not hear from us within 3 weeks of submitting your application, please consider that your application was not retained at this time. We encourage you to apply again for future opportunities. We keep all CVs on file for 6 months.