Customer Care Representative at PTD Fitness

Location: Remote

Salary 800 dollars per month

Join the Leading Mobile Personal Training Company and Make a Difference!

PTD Fitness is the UAE s premier personal training company, specializing in mobile fitness services for busy professionals. With over 1,000 active clients, we provide personalized, high-end fitness experiences tailored to the unique needs of busy individuals. Our mission is to optimize health, energy, and success through dedicated support and custom fitness programs.

We are looking for a  Customer Care/Experience Representative to join our growing team. This role is ideal for someone with 5+ years of experience in customer care and client management, with a passion for fitness, biohacking, and nutrition. You ll need to be data-driven, highly organized, and comfortable engaging with clients across multiple digital touchpoints.

What You ll Do:

As a Virtual Assistant Customer Care Representative, you will play a crucial role in client engagement and data-driven health score management, ensuring each client s experience with PTD Fitness is seamless, personalized, and effective.

Key Responsibilities:

• Client Health Monitoring: Manage and update client health scores by regularly checking and reporting on them, ensuring we have a clear understanding of their progress.
• Multiple Touchpoints for Engagement: Communicate with clients via phone calls, WhatsApp, email, and selfie videos to provide consistent, personalized support and motivation throughout their fitness journey.
• Selfie Video Communication: Send personalized video messages to welcome and engage clients, enhancing the customer experience through a personal touch.
• Customer Experience Management: Handle all aspects of customer experience, ensuring clients are satisfied with the service and proactively addressing concerns.
• Data Entry & Health Score Updates: Input and track client health metrics, performance metrics, and progress reports to ensure all data is up-to-date and accessible.
• CRM Management (Go High Level): Use Go High Level CRM to manage client data, track communications, and automate follow-ups to maintain consistent client engagement.
• Content Creation & Community Management: Engage clients through creating and editing videos, blogs, and other media to maintain a vibrant online fitness community.
• Client Retention & Satisfaction: Analyze client data and engagement trends to improve retention strategies and enhance the overall client experience.
• Task Coordination: Assist team leaders in organizing tasks, managing schedules, and ensuring that all projects are completed on time.
• Proactive Client Support: Stay ahead of client needs, ensuring timely responses and proactive communication to keep them engaged and satisfied.

About You:

• You have 5+ years of experience in customer care and client management, ideally within a fast-paced environment.
• You have strong communication skills and are comfortable engaging with clients through phone calls, WhatsApp, email, video messages, and Zoom.
• You are passionate about fitness, wellness, biohacking, and nutrition and want to make a real impact by supporting clients on their health journey.
• You re data-driven, with the ability to track, analyze, and report on client health metrics, engagement trends, and satisfaction levels.
• You re highly organized and proficient in data entry and health score management, ensuring accuracy and consistency in client data.
• You are familiar with Go High Level CRM or similar platforms, comfortable managing client data and automating communication.
• You are creative and comfortable with content creation, including videos, blogs, and other media to engage clients.
• You thrive in a fast-paced, remote environment, managing multiple tasks and clients while staying organized and proactive.

Apply If:

• You have 5+ years of experience in customer experience and client management.
• You enjoy working in a data-driven environment, tracking client health scores, and analyzing trends to improve retention and satisfaction.
• You re comfortable with multiple communication touchpoints from phone calls and WhatsApp to personalized selfie videos and can engage clients in a friendly, supportive way.
• You have a passion for fitness, nutrition, and biohacking and want to be part of a team that makes a difference in clients  lives.
• You are comfortable with content creation, producing engaging videos and blogs to enhance the client experience.
• You thrive in a fast-paced, remote work environment, managing tasks efficiently and collaborating with a virtual team.

Don t Apply If:

• You do not have experience in customer experience management or client retention.
• You struggle with managing data or using CRM systems to track client information.
• You are not comfortable with digital communication tools, including WhatsApp, Zoom, and email, or don t enjoy creating content.
• You are not passionate about fitness, nutrition, or biohacking.
• You prefer working without deadlines or in a low-paced environment that lacks dynamic client engagement.

Company Culture & Mindset:

At PTD Fitness, we foster a culture of growth, empowerment, and collaboration. Our mindset is simple: always strive to deliver the best results for our clients and support each other along the way. We encourage a proactive attitude, where each team member takes initiative and drives positive change. Our client-first mentality means we go above and beyond to exceed expectations.

• Team Collaboration: Though remote, we emphasize the importance of communication and teamwork, ensuring you feel connected to the broader team.
• Continuous Improvement: We value growth and encourage every team member to look for ways to improve their skills and impact.
• Innovation & Excellence: We use the latest trends in fitness, biohacking, and customer experience to deliver outstanding results for our clients.

Why Join PTD Fitness?

• Be part of the leading mobile personal training brand in the UAE, with over 1,000 active clients.
• Make a real impact by helping clients achieve life-changing transformations through health and lifestyle optimization.
• Work in a dynamic, fast-paced remote role, where you ll grow within a high-energy, supportive team.
• Opportunity to work from anywhere, contributing to a forward-thinking, client-focused fitness company.

If you re passionate about fitness, data-driven, and excited to work in a remote environment supporting client care, apply now  and send cv on