**Role**  

Customer Support & Call-Center Representative (English + French)  

  100 % remote   candidates must reside anywhere in Africa  

  2 head-count for live-chat / e-mail, 2 for inbound & outbound voice  

  Start date: ASAP (within 3 weeks preferred)

**Key Responsibilities**  

  Resolve player queries on deposits, withdrawals, bonuses, KYC  

  Proactively engage users with promos & safer-gaming tips  

  Escalate complex issues to Risk, Payments, VIP, Compliance  

  Complete weekly product & compliance training

**Must-Have**  

  Fluent spoken & written **English AND French (B2+ each)**  

    6 months in customer support or call-center (any sector)  

  Reliable broadband   20 Mbps, USB noise-cancelling headset, quiet desk  

  Typing 45 WPM+, clear phone etiquette, KPI mindset  

  Able to work **flexible 24/7 shifts, incl. weekends & paid overtime (min 8 h/day)**

**Nice-to-Have**  

  iGaming, sportsbook or fintech exposure  

  Zendesk / Freshdesk / Intercom experience  

  Extra languages (Portuguese, Spanish, Arabic)

**Schedule**  

40 h/week average, rota published 2 weeks ahead; overtime paid 1.5  

**Compensation & Benefits**  

  **USD 500   1000 / month** base (country & experience) + **KPI bonus up to 20 %**  

  Paid overtime + night differential where applicable  

  USD 20 / month remote-work allowance  

  Career path to Senior Support / Team Lead / VIP Host after 12 months  

  Full product & compliance training provided (casino knowledge taught on the job)

**Diversity**  

We hire solely on skills and attitude. All qualified applicants living anywhere in Africa are encouraged to apply.