Mindbloom    

We   re on a mission to transform lives to transform the world. 

The first and largest national provider of psychedelic therapy, we   ve been working to make psychedelic medicine the #1 solution for mental health and wellness since founding in 2018.

    250,000+ treatments provided per year

    In 38 states reaching 86% of Americans

    Best-in-class peer-reviewed and published client outcomes (89% improvement rate)

Today, we offer a comprehensive at-home ketamine therapy product that   s remarkable in quality, disruptive in affordability, and delightful in convenience. 

Tomorrow, Mindbloom will offer the next generation of FDA-approved psychedelic medicines, including MDMA and psilocybin.

Do The Best Work Of Your Life    

The team you build is the company you build.

    Our Founder and CEO, Dylan Beynon, is a 3X founder building world-positive companies (1 exit and 2 category leaders with hundreds of millions raised)

    Our Medical Director, Dr. Leonardo Vando, is a pioneer in psychedelic therapy

    Our seasoned leadership team comes from household-name startups

We   re backed by Tier 1 investors including Kleiner Perkins, 8VC, and Founders Fund. We   re the market leader, we   re growing fast, and we   re playing pro ball.

Build In A Conscious Company Culture                            

We don   t just transform our clients    lives     we transform our Bloomineers    lives too, through a culture of freedom and responsibility. 

    Remote-first from founding

    Asynchronous-oriented

    Writing-based

Mindbloom won the Tony Hsieh Award for our innovative culture and was named one of LinkedIn   s Top 50 Startups. 

Our core values:

    Practice Intellectual Honesty

    Make Exceptional Decisions

    Cultivate Wholeness

    Focus

If you   re passionate about psychedelic therapies and fired up about doing the best work of your life while serving others, then let   s transform some lives together.     

Role     

At Mindbloom, you will have a massive impact crafting the future of mental health and wellbeing alongside colleagues who are trailblazers and pioneers. As the Client Support Lead, you will transform lives by creating a reliably seamless and caring end-to-end client experience.

    Empower your team to effectively troubleshoot and resolve issues for our clients and experiment with ways to improve the customer experience

    Create a prioritized roadmap for removing top client issues

    Drastically improve response time of overall tickets and leverage AI and workflow improvements to reduce AHT

    Promote a client-obsessed company culture

    Work cross-functionally with Engineering, Product, Operations, Sales, Marketing teams to prioritize and implement CX initiatives

    Constantly seek to improve customer satisfaction at all touch-points in the customer journey

Sound Like You?     

    Experience: You're an expert in managing customer support teams and intimately understand each aspect of the customer experience

    Customer Service Savant: Masterfully navigates complex and sensitive issues with principled and empathetic solutions; Writes A+ client copy and provides 7-star service for VIPs

    Machine-builder: Designs solutions from first principles, builds automated/repeatable and scalable solutions; holds team accountable to high performance standards

    Mission-Obsessed: You have a personal connection to our mission

    Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility

    Practices Intellectual Honesty: You seek and speak the truth directly and possess high courage and low ego

    Makes Exceptional Decisions: You use the case-appropriate level of rigor, data, and speed and champion the client

    Cultivates Wholeness: You bring your authentic self and practice positivity

    Focus: You practice deep work, say no often, and do less, better

Interview Process    

    Recruiter Phone Screen 

    People Lead Interview 

    Technical Interview

    Career Story Interview 

    Team Focused Interviews 

    Reference Calls 

Benefits     

    Insurance: Medical, dental, and vision insurance for you and dependents 

    Time Off: Unlimited vacation and sick days 

    Wellbeing: Steeply discounted Mindbloom for you and family 

    Culture: Annual company retreat and department offsites

    Work From Home: You get whatever you need to excel 

    Retirement: Employer sponsored 401k plan 

    Family: Parental leave

Given Mindbloom   s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Mindbloom has minimal hierarchy and titles, but the scope of role and compensation will be reflective of your level.  The estimated annual salary range for this role is $70,000 - $150,000 USD. The actual base salary may differ based on your current level of job-related skills and experience, and on market data changes. Total compensation for this role may vary depending on equity, sales incentives (for sales roles), and benefits elected.

We are focused on building a diverse and inclusive workforce. If you   re excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

Mindbloom is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. 

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