Loop Support
Customer Support Specialist
🌍 100% RemoteFull-Time
Posted February 28, 2025
Headquarters: San Francisco
URL: https://loopsupport.com
We re Loop Support! A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.
Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!
What You ll Do:
As a Customer Support Specialist, you will play a key role in ensuring our clients customers receive top-notch support. Your main responsibilities will include:
- Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
- Troubleshooting product and service issues to find effective solutions.
- Maintaining detailed and accurate customer interaction records.
- Providing helpful product information, guiding customers through processes, and ensuring they have a positive experience.
- Staying up to date on client products, services, and policies to provide accurate information.
- Collaborating with teammates and sharing feedback to continuously improve the customer experience.
What We re Looking For:
We re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
We re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:
- Fluency in English (spoken and written). (Required) Proficiency in additional languages (such as Spanish or Ukrainian) is a plus.
- Previous customer support experience (phone, email, chat, or similar roles). (Required)
- Experience in eCommerce, SaaS, fintech, healthcare, travel & hospitality, and startups is highly preferred.
- A strong, stable internet connection and a reliable computer setup. (Required)
- A problem-solving mindset with strong attention to detail.
- A positive, professional attitude and a passion for helping others.
- The ability to work independently in a distraction-free home office.
Why Apply?
- Fully remote: Work from anywhere.
- Competitive salary: We pay in USD.
- Unique opportunities: Work with a forward-thinking company where your expertise makes a real impact on customer experience and business success.
- Training & Support: Receive onboarding and ongoing training to help you succeed in your role.
Next Steps How to Apply
If this sounds like the perfect role for you, we d love to hear from you! Applying is easy:
1 Click "Apply Now" to fill out our application form.
2 You will then be invited to take our customer support assessment!
3 Qualified candidates will be invited to an interview to discuss the roles and next steps.
Join us in delivering outstanding customer experiences apply today!
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