Headquarters: FragranceX.com
URL: http://www.fragrancex.com

• Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
• Track orders promptly and accurately.
• Recognize and respond to cross-sell opportunities presented in order calls or email requests.
• Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
• Assist with order verification, damaged/lost package claims and reshipments.

• Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset
• Must be willing to work 7:00am to 4:00pm Eastern Standard Time
• Must have at least 6 months experience working remote
• Must have at least two years  experience working in a customer service position providing support through email, calls chat and social media.
• Must have 1 year experience working with Zendesk or a customer service ticketing system
• Must have strong computer skills and strong data-entry/keyboard skills.
• Must have experience working with metric such as handle time, quality assurance and more
• Must be willing to work overtime hours and weekend during holiday seasons
• Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
• Ability to manage and resolve conflict quickly and professionally.
• Must be highly organized, with excellent attention to details.
• High school degree, GED, or equivalent work experience.
• Must have a customer first mindset which is measured through customer experience feedback.