Remote Customer Service Representative (South Africa)

Position: Remote Customer Service Representative

Location: Work from Home (South Africa)

Type: Full-Time

Reports to: Customer Service Team Leader

About the Role:

We are looking for a friendly and solution-driven Customer Service Representative to handle inbound and outbound communications with our clients. You will be responsible for resolving inquiries, providing accurate information, and ensuring a smooth customer journey.

Key Responsibilities:

• Answer customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information about services, pricing, and availability.
• Handle customer complaints and solve them.
• Record customer interactions in CRM and follow up when needed.
• Collaborate with dispatch and operations teams for issue resolution.
• Maintain service quality standards and meet response time targets.

Requirements:

• Previous experience is preferable not a must.
• Strong problem-solving skills and a customer-first attitude.
• Excellent English communication skills (written and verbal B2-C2).
• Comfortable using CRM systems and online chat platforms.
• Reliable high-speed internet connection (minimum 30 Mbps).
• Suitable remote work environment: desk, computer with keyboard, headset/headphones, or laptop.
• You have to be Sole Proprietor or Private Company for service agreement.

What we offer:

• 100% Remote Work   Work from the comfort of your home, with flexible schedules tailored for work life balance. 
• Evening and Night shifts- 5 working days a week. 12:00-20:00; 20:00-05:00
• Training & Support   Full onboarding and continuous learning to ensure your success, even if you re new to customer service.
• Career Growth   Clear development paths and opportunities to grow into senior or leadership roles.
• International Experience   Work with global clients in the US service industry (locksmith, HVAC, pest control, handyman, delivery, and more).
• Team Culture   Join a supportive, multicultural team where your voice matters and collaboration is key.
• Competitive Salary   Monthly compensation aligned with South African market standards, plus performance-based bonuses. (2.5$/hour+)
• Extra Perks   Paid time off, referral bonus program, and recognition for top performers.
• Tools Provided   Access to our company software and all necessary systems easy to use and fully remote-ready.